Return & Refund Policy

Overview

Thank you for purchasing from Alpha Study Lab.

Because we sell digital products, including online courses, downloadable resources, and other digital content, all purchases are delivered electronically and cannot be physically returned.

Please read this policy carefully before making a purchase.

Refund Eligibility

Due to the nature of digital products, all sales are generally final once access to the product has been granted or the product has been downloaded.

However, we may consider a refund in limited circumstances, including:

• You were charged more than once for the same purchase.

• You purchased the same product multiple times by mistake.

• You did not receive access to your purchased product, and our support team is unable to resolve the issue within a reasonable timeframe.

• A technical issue on our side prevents you from accessing the purchased content.

Non-Refundable Situations

Refunds will generally not be issued for:

• Change of mind after purchase.

• Accidental purchases.

• Failure to read the product description or system requirements before purchasing.

• Lack of use of the purchased product.

• Dissatisfaction based on personal preference after access has been provided.

• Failure to complete or finish an online course.

• Inability to access content due to customer-side technical issues, such as unsupported devices, outdated software, or internet connectivity problems.

Requesting a Refund

If you believe you qualify for a refund, please contact us within 14 days of your purchase.

Please include:

• Your order number

• The email address used for the purchase

• The product name

• A detailed explanation of the issue

• Screenshots or other supporting information, if applicable

Our team will review your request and respond as soon as reasonably possible.

Approved Refunds

If a refund is approved:

• The refund will be issued to your original payment method.

• Processing times depend on your payment provider and may take 5–10 business days after approval.

Chargebacks

If you experience a problem with your purchase, please contact us before initiating a chargeback with your payment provider. We will make reasonable efforts to resolve your issue promptly.

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Any changes will become effective immediately upon posting on this website.

Contact Us

If you have any questions about this policy or need assistance with your purchase, please contact our support team.

Email: support@alphastudylab.com

We appreciate your business and are committed to providing a high-quality learning experience and responsive customer support.